For all orders, the delivery is charged according to the delivery service provider’s cost at the time of the order. During the order process, the Buyer will be familiar with the delivery price of the products. The Seller ships products to the Buyer according to the the chosen payment method and according to the deadlines set in delivery service provider’s conditions.
We ship our products to the entire territory of the European Union.
The delivery cost within the Republic of Croatia is 2 EUR for the orders up to 100 EUR and are free for the orders above 100 EUR. The delivery cost for the international shipments is 10 EUR for orders up to 100 EUR and 15 EUR for the orders above 100 EUR.
Our shipping costs are for shipment only, and do not include any Duty or Value Added Taxes that may be applied upon the arrival of your package.
In general, within the Republic of Croatia the delivery should not take longer then 48 hours. For international shipments the delivery should not take longer then 7 business days. Tracking is available in both cases. For arranging an express delivery, please contact us on firstname.lastname@example.org.
All orders received on business day until 12:00 p.m are processed the same day so that, in most cases, the ordered products are passed on to the delivery service on the same day. Orders after 12 p.m. on business day (except Friday) will be passed on to the delivery service the next day, while orders after 12:00 p.m. on Friday will be passed on to the delivery service on Monday. On Monday, we also handle orders received during the weekend.
If the selected payment method is Cash on delivery, the products are passed on to the delivery service immediately upon confirmation of the order, in the accordance with the abovementioned conditions.
If the selected payment method is an invoice payment or credit card payment (via PayPal), the products are passed on to the delivery service upon the payment confirmation, in accordance with the above mentioned conditions.
For each delivery, the Buyer verifies and signs the delivery note upon receipt of the shipment. Signing the delivery note means that the products have been delivered in an undamaged condition and, thereafter, the delivery service provider shall be exempt from any subsequent liability.
If the Buyer does not exist at the stated address or the address is unknown, the delivery service provider will try to contact the recipient (Buyer) in order to agree on the exact time and possibly other delivery address. In case of the inability to deliver, the shipment will be returned to us.
We oblige to deliver all orders in a timely manner and no later than 30 days within the statutory time limit, assuming that you have provided us with all required information and that the provided information are correct and true.
If we are unable to make a the delivery of the selected products due to the fact that the product is unavailable or can no longer be ordered, we will inform the Buyer in writing and the Buyer has the right to waive the order/agreement or agree to a later delivery deadline.
We will try to deliver all ordered items in one package. If this is not possible, we reserve the right to deliver the products in more than one package.
Unfortunately, we are unable to influence the delivery speed and possible complications related to delivery by the delivery service provider. We can’t guarantee that your shipment won’t be delayed due to holidays, weather conditions, incorrect or incomplete recipient address or possible customs clearance in the country of destination. If a situation like this occurs, we will do our best in order to resolve the issue in the best possible way.